City of Moreno Valley
Customer Service Manager - 5174739-0
$93,828.80 / year
Moreno Valley, California
Full-time
On-site
Actively Hiring
JobLeap AI Summary
The City of Moreno Valley seeks a Customer Service Manager to lead its electric utility’s customer service operations. This full‑time, on‑site role requires five years of utility experience, budget expertise, and strong team leadership.
on-site work environment
full-time schedule
utility customer service leadership
budget and rate management
team mentorship and development
advanced metering infrastructure experience
About the job
Overview
Managing service, empowering people, sustaining power.
Apply today to be the next Customer Service Manager for the Electric Utility Division!
- First review of applications planned for Wednesday, January 14, 2025.
- Works on a 9/80 or 4/10 work schedule.
Position
The Customer Service Manager ensures effective delivery of customer service within the City’s Electric Utility Division. Reporting to the Electric Utility Division Manager, this role oversees:
- Customer service operations
- Call center activities
- Credit and collections
- Contract administration for billing and customer information systems
Key responsibilities include maintaining financial stability through budget development, rate application, and policy implementation, while fostering a culture of accountability, efficiency, and responsiveness.
Ideal Candidate
A seasoned professional with strong leadership in customer service management and utility operations experience. Must be able to:
- Guide and mentor the customer service team
- Oversee call center operations and credit/collections
- Navigate complex billing systems, rate structures, and automated technologies (CIS, portals, AMI)
- Prepare and monitor budgets, apply rate structures, ensure policy compliance
- Drive continuous improvement and innovation
Required qualifications:
- Bachelor’s degree in business, economics, communications, or related field (or equivalent experience)
- Minimum five years of progressively responsible experience in utility customer service and operations
About Moreno Valley Utility Division
The Moreno Valley Utility (MVU) manages operation, maintenance, and business planning of the City’s electric utility, providing safe, reliable, and economical public electric service.
Selection Process
Applicants meeting the most desirable qualifications will be invited to continue in the selection process.
Equal Employment Opportunity
The City of Moreno Valley is committed to providing an equal employment opportunity and reasonable accommodations for persons with disabilities.